Privacy Policy

Privacy Policy

Last Updated: September 2026

At TeleMedX (accessible at https://telemedx.ratovatedev.com), we respect your personal privacy and are committed to safeguarding your personal and health-related data. This Privacy Policy explains how we collect, store, process, and protect your information when you access our website, applications, and healthcare appointment booking services.

1. Information We Collect

To provide you with seamless healthcare scheduling and consultation services, we collect:

  • Personal Identity Data: Full name, gender, date of birth, contact number, and email address.
  • Account Credentials: Login details, encrypted passwords, and profile settings.
  • Appointment & Medical Booking Data: Selected clinics, specialty requested, doctor consulted, appointment dates, preferred time slots, and user-provided health concerns or symptoms.
  • Transaction Data: Records of payments, transaction IDs, wallet balances, and refund history (we do not store sensitive credit/debit card numbers on our servers; payments are processed through secure, PCI-DSS-compliant gateways).
  • Technical & Usage Data: IP address, device identifier, browser type, operating system, and interaction data via cookies.

2. How We Use Your Information

We use your data strictly for legitimate healthcare facilitation and platform operations:

  • Scheduling and confirming appointments with chosen clinics and doctors.
  • Sending booking confirmations, reminders, rescheduled alerts, and OTP verifications via SMS, WhatsApp, and email.
  • Maintaining your patient records and transaction histories.
  • Improving platform features, website security, and preventing fraudulent activities.
  • Complying with statutory medical record-keeping and applicable legal obligations.

3. Medical Disclaimer & Confidentiality

  • TeleMedX acts as a digital appointment booking platform connecting patients with independent medical professionals and partner clinics.
  • Information shared during your medical consultation is between you and your healthcare professional. TeleMedX implements strict access controls and encryption standards to protect your private health data.
  • Emergency Disclaimer: TeleMedX is not an emergency response system. In case of a medical emergency, immediately contact your local emergency services or visit the nearest hospital.

4. Sharing of Information

We never sell, rent, or trade your personal or health data. Your data is shared only under the following strict conditions:

  • With Healthcare Providers & Clinics: Information required to facilitate your scheduled appointment.
  • With Authorized Service Providers: Cloud hosting, SMS/email gateway services, and payment processors under confidentiality agreements.
  • Legal Compliance: When required by applicable law, court order, or governmental authority.

5. Data Security & Storage

We implement industry-standard administrative, technical, and physical safeguards (including SSL/TLS encryption and restricted database access) to protect your personal data against unauthorized access, loss, or alteration.

6. Your Rights

You have the right to review, update, or correct your personal data through your account dashboard. You may also request a copy of your data or submit a data deletion request by emailing us at info@ratovate.com.

7. Contact Us

If you have any inquiries or privacy-related questions: