Data Deletation Request

Data Deletion Request

Your Data, Your Control

At TeleMedX, we respect your right to privacy and give you full control over your personal data. In accordance with applicable data privacy laws and regulations, you have the right to request the permanent deletion of your personal account, profile information, and associated records from our systems.

How to Request Account and Data Deletion

To ensure the safety and security of your account, all data deletion requests must be verified. You can initiate a deletion request through any of the following methods:

Method 1: Email Request (Recommended)

Send an email from your registered email address to our dedicated privacy inbox:

  • To: info@ratovate.com
  • Subject: Data Deletion Request - [Your Registered Mobile Number / Full Name]
  • Body:
"Dear TeleMedX Privacy Team,
I am requesting the permanent deletion of my TeleMedX account and all associated personal data.
Registered Name: [Your Name]
Registered Mobile Number: [Your Number]
Registered Email Address: [Your Email]
Reason for deletion (optional): [Your Reason]"

Method 2: Via App / Account Settings

If you have access to your account dashboard or mobile app:

  1. Log in to your TeleMedX profile.
  2. Go to Settings > Account Privacy.
  3. Click Delete Account & Data and confirm your request.

What Data is Deleted?

Upon approval and verification of your request:

  • Your account profile (name, email, phone number, login credentials, and saved addresses).
  • Profile photos and communication preferences.
  • Associated digital wallet data (any active balance should be settled prior to deletion).

Data Retention for Legal & Clinical Compliance

Please note that while your active profile and personal identifiers will be permanently removed or anonymized from active user databases:

  • Certain financial transaction records (such as invoices and tax receipts) and clinical booking logs may be retained for the minimum statutory period required by taxation, healthcare record retention, and regulatory compliance laws.

Timeline

Once your request is verified, data deletion is processed within 7 to 14 business days. A final confirmation will be sent to your registered email address.

For any questions regarding your data privacy, write to: info@ratovate.com or call +91 7509999696.